Our Refund Policy

Hassle-free Returns in 15 Days

Mamaia understands the importance of customer satisfaction and stand behind our products. If, for any reason, you are not completely satisfied with your purchase, we offer a 15-day returns policy, starting from the date you received your items.

Initiating a return can be a hassle-free experience if you keep a few things in mind. Firstly, ensure that the item you wish to return is in its original packaging and condition. Once you've confirmed this, reach out to us with your order number and provide all necessary details of the product you plan to return. Our team will take it from there and make the process as seamless as possible.

We want to make your return process as simple as possible. That's why we offer a free return label with clear instructions on where to send the package. In most cases, our courier will come and collect the items from you. Best of all, all eligible returns are free of charge.

To ensure complete satisfaction with your order, kindly inspect it upon delivery. In the event of any damage, missing products, or an incorrect item received, please notify us within 24 hours of delivery. This allows us to assess the issue and provide a resolution, either through an immediate refund or item replacement.

Important Information: Complaints Must be Filed Within 24 Hours of Delivery

Please keep in mind that we have a strict policy regarding complaints after delivery. All claims must be submitted within 24 hours to be considered.

Non-Returnable Items and Exceptions to our Policy

Here's the lowdown on returns. Some of our items, like personalized or perishable goods, can't be returned. But don't panic! If you have any questions about your purchase, just give us a call. We're always here to lend a helping hand.

Repayment and Refund Process

After receiving and verifying the return, we will inform you whether or not your refund has been authorized. If approved, you will be refunded automatically to the original payment method. Please be aware that it may take some time for your bank or credit card company to process the refund.

It's important to note that if you decide to cancel your order before shipment, a fee will apply based on the amount already paid.